✔ Returns

You can request a return within 7 days of delivery.

To be eligible, the item must be:

• Unused and in the same condition as received

• In the original packaging

• Accompanied by proof of purchase
  

✔ Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, your refund will be processed within 5–7 business days to your original payment method.

✔ Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us.

✔ Cancellation Policy

Orders can be canceled before they are shipped. Once shipped, cancellations are not possible.

✔ Non-Returnable Items

The following items are not eligible for return:

• Sale or discounted items

• Personal use or hygiene products

• Gift cards (if applicable)
  

✔ Return Shipping

Customers may be responsible for return shipping charges unless the item is defective or incorrect.

✔ Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account

• Contact your payment provider

• Processing times may vary depending on your bank
  

✔ Contact Us

For any return or refund requests, contact us at: sales@nexoraalpha.com