Refund policy
Return & Refund Policy
Nexora Alpha, a brand of Nexora Global Private Limited, currently sells digital Confidence Kits™ and downloadable educational resources.
1. Digital Products
Our kits are delivered electronically. Physical returns do not apply.
Once digital content has been accessed or downloaded, we generally do not offer refunds for a change of mind, accidental product selection or no longer needing the product. This does not affect refunds or other remedies available under applicable law.
Please review the product description and included contents before purchasing.
2. Download or Access Problems
If you cannot download or open your purchased files, contact us with your order number and details of the issue.
We will investigate and help restore access or provide a working copy. If we cannot supply the purchased content, we will refund the affected purchase.
3. Incorrect, Defective or Misdescribed Content
If you receive an incorrect or corrupted file, missing advertised material, or content materially different from its description, please contact us.
We will provide the correct or complete content or an appropriate refund, as required by the circumstances and applicable law. Accessing or downloading a file does not remove your rights concerning these issues.
4. Duplicate Payments and Incorrect Charges
If you believe you have been charged twice for the same purchase or charged an incorrect amount, send us your order details and payment references.
Verified duplicate payments or excess charges will be refunded as appropriate.
5. Cancellations
If your digital content has not yet been delivered or made available, contact us promptly to request cancellation. We will check the order’s delivery status before confirming whether cancellation is possible.
Once content has been delivered or made available, change-of-mind cancellations are generally unavailable, subject to applicable law and the exceptions in this policy.
6. Refund Processing
Approved refunds will be issued to the original payment method. We will notify you when the refund has been initiated.
The time taken for the refund to appear in your account depends on your bank, payment provider or payment gateway. If it has not arrived within the timeframe communicated to you, contact us for assistance.
7. How to Request Assistance
Email us with your order number, the email address used at checkout, a description of the issue and relevant screenshots or payment references. Please do not send passwords, OTPs or full payment-card details.
Nexora Alpha
A brand of Nexora Global Private Limited
Email: sales@nexoraalpha.com
Phone: +91 9717127948
Address: FF-78, First Floor, SS Omnia, Sector 86, Gurugram, Haryana – 122004, India.
8. Consumer Rights
This policy does not exclude or limit any rights or remedies available to consumers under applicable law.