Shipping policy
Shipping & Delivery Policy
Nexora Alpha, a brand of Nexora Global Private Limited, offers both physical products and digital products. Shipping and delivery methods vary depending on the type of product purchased.
1. Physical Products
Physical products, including electronics, accessories, AI-powered electronic devices and other tangible products, are shipped to the delivery address provided by the customer at checkout.
Orders are generally processed within 1–3 business days, unless a different processing time is mentioned on the relevant product page.
Estimated delivery time after dispatch is generally 3–7 business days within India. Delivery times are estimates and may vary depending on the delivery location, courier partner, product availability, public holidays, weather conditions or other circumstances beyond our reasonable control.
2. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the customer completes payment.
Certain products, order values, locations or promotional offers may qualify for free shipping. Any such offer will be subject to the conditions stated at the time of purchase.
3. Order Tracking
Where tracking is available, tracking information may be provided after the order has been dispatched. Customers may use the tracking information to check the delivery status with the applicable courier or logistics provider.
4. Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate shipping and contact information while placing an order.
Nexora Alpha will not be responsible for delays or failed deliveries resulting from incorrect, incomplete or outdated information provided by the customer. Additional shipping charges may apply if an order needs to be re-shipped.
5. Damaged, Missing or Incorrect Shipments
If a physical product is received damaged, defective, incomplete or materially different from the product ordered, customers should contact us as soon as reasonably possible after delivery and provide the order details along with photographs or videos where applicable.
Any replacement, return or refund will be handled in accordance with our Return & Refund Policy and any product-specific warranty or return conditions.
6. Digital Products and Courses
Digital products, downloadable resources, educational materials and similar digital content do not require physical shipping.
Where applicable, digital products may be made available through a download link, order confirmation page, customer account, email or another electronic delivery method after successful payment.
Courses, online learning programs and other digital services may be provided through the relevant online platform, customer account, email or access instructions specified for that product.
Customers should provide a valid email address and other required contact information at checkout to receive digital access and communications.
7. Delivery Delays
While we make reasonable efforts to process and dispatch orders promptly, delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Nexora Alpha shall not be responsible for reasonable delays caused by courier partners, logistics disruptions, natural events, government restrictions, strikes, public holidays or other circumstances outside our reasonable control.
8. Serviceable Locations
Availability of physical-product delivery may depend on courier serviceability and product-specific restrictions. We reserve the right to cancel and refund an order if delivery to the selected location is unavailable.
International shipping, where offered, will be subject to the shipping charges, customs duties, taxes and other conditions displayed or communicated for the relevant order.
9. Contact Us
For questions regarding shipping, delivery or digital-product access, please contact:
Nexora Alpha
A brand of Nexora Global Private Limited
Email: support@nexoraalpha.com